Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a solution.

Due to the nature of our items and to avoid costly and unnecessary international return shipping fees, we do not require physical items to be shipped back to us.

To start a request, you can contact us at diegovanegasusa@gmail.com with your proof of purchase.

Damages and Issues Please inspect your order upon reception and contact us immediately at help.silkylock@outlook.comif the item is defective, damaged, or if you receive the wrong item. To process any claim, you must provide clear photos or a short video showing the damage or defect.

Once we review and approve the evidence, we will gladly issue a free replacement or handle the case accordingly, ensuring you are taken care of without the hassle of a physical return. Items sent back to us without first contacting us and getting approval will not be accepted.

Exceptions / Non-Returnable Items Certain types of items cannot be returned or refunded, such as custom products (special orders or personalized items) and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges Because we do not process physical returns, if you need a different item or variant, the fastest way is to contact us or place a separate order for the new item.

European Union 14-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or order a return within 14 days, for any reason and without a justification, following our digital photo-verification process for defective items.

Refunds If a refund is approved based on our verified damage/defect criteria, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your refund, please contact us at diegovanegasusa@gmail.com.